Travel Alert – United States: Tropical Storm Bonnie Advisory for May 29-30, 2016

Due to tropical storm Bonnie, customers traveling to, from, and/or via Myrtle Beach, SC on May 29-30, 2016 may experience flight delays, diversions, and/or flight cancellations.

All passengers traveling to, from, or via Myrtle Beach, SC are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexibility policies for customers wishing to change their reservations. Please use the below link to review their individual policies:

American Airlines WestJet Airlines
Travel Alert – Canada: Fort McMurray Advisory May 28 - June 09, 2016

Due to the wildfire in Fort McMurray, the city has been evacuated and the airport is closed. Commercial flights to and from Fort McMurray are cancelled at this time. Fort McMurray International Airport has advised they will resume commercial flight operations on June 10, 2016. However, due to unknown conditions in the area, this could be subject to change without notice. Continued flight cancellations, delays, and/or diversions may result.

Passengers traveling to, from, and/or via Fort McMurray (YMM) and the surrounding areas are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies, to check your current flight status, or for current airport updates:

Air Canada Porter Airlines WestJet Airlines Fort McMurray Int’l Airport Flight Tracker & Airport Delays
Travel Alert – Tahiti: Domestic Airline/Airport Strike Announced

A general strike has been announced involving all categories of Air Tahiti staff, pilot’s engineers, airport staff etc. Please note that not all Air Tahiti staff are on strike and that the airline continues to operate flights. However, many domestic flights are being cancelled or delayed.

All passengers traveling to, from, or via Tahiti (all airports) are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations, please use the below link to review their individual policy or to check your current flight status:

Air Tahiti Air Tahiti Nui
Travel Alert – United States: Transportation Security Administration (TSA) Advisory

Due to new TSA (Transportation Security Administration) security screening procedures at all commercial airports in the United States, passengers are requested to arrive to the airport at least 3 hours prior to departure in order to avoid delay.

TSA Pre✓® is currently available at more than 160 airports nationwide. To improve your overall airport experience, consider enrolling in TSA Precheck®. To receive TSA Pre✓® expedited screening on future flights, click the [TSA Pre✓®] link to enroll:

TSA Pre✓® TSA Pre✓® Airports and Airlines TSA.gov
Travel Alert – Mexico, Caribbean, South & Central America: Zika Virus

The Centers for Disease Control and Prevention (CDC) has issued a travel alert (Level 2-Practice Enhanced Precautions) for people traveling to regions and certain countries where Zika virus transmission is ongoing, emphasizing the need for travelers to practice usual health precautions, predominantly precautions against insect bites.

The CDC recommends that pregnant women consider postponing travel to any area where Zika virus transmission is ongoing, and that pregnant women or women trying to become pregnant consult their doctor before departing if travel is unavoidable.

Should you have any questions or concerns about the Zika virus, please contact your health care provider. You can also get more information and updates by consulting the websites below.

If you need to change your flight: Several airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies:

Centers for Disease Control and Prevention Areas with Zika World Health Organization Zika Travel Information American Airlines Air Canada WestJet Airlines United Airlines Alitalia British Airways Copa Airlines Qatar Airways Southwest Airlines Thomson Airways Virgin America Virgin Atlantic
Travel Alert – Europe: Security Situation and Advisory

The State Department alerts U.S. citizens to potential risks of travel to and throughout Europe following several terrorist attacks, including the March 22 attacks in Brussels claimed by ISIL.

Travelers going to Europe should exercise vigilance when in public places or using mass transportation. Be aware of immediate surroundings and avoid crowded places. Exercise particular caution during religious holidays and at large festivals or events.

If you are traveling to Europe, please also review the following:

- Follow the instructions of local authorities, especially in an emergency.

- Monitor media and local information sources and factor updated information into personal travel plans and activities.

- Be prepared for additional security screening and unexpected disruptions.

- Stay in touch with your family members and ensure they know how to reach you in the event of an emergency.

- Register in the Smart Traveler Enrollment Program (STEP).

.

For further information: please use the below links to review:

Travel.State.Gov Foreign Travel Advice Smart Traveler Enrollment Program
Travel Alert – U.S. Department of State: Travel Alerts and Warnings

The U.S. State Department posts travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, customers are recommend to check the U.S. State Department to see what precautions should be taken.

U.S. State Department Centers for Disease Control and Prevention (CDC)
Travel Alert – Canada: Electronic Travel Authorization (eTA)

From March 15, 2016, the Government of Canada announced a new requirement for entry into Canada known as Electronic Travel Authorization (eTA). Visa-exempt foreign nationals who fly to or transit through Canada are expected to have Electronic Travel Authorization. Exceptions include U.S. citizens and travelers with a valid Canadian visa.

All eligible travelers flying to and/or through Canada will need to apply online for an eTA before travel. The cost of the eTA is 7.00 CAD$ per passenger and the validity of the eTA is five years, or until the passenger's passport expires.

For more information and to apply for an eTA, please use the below link to review:

Government of Canada

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

2. Frequently Asked Questions

Select a category below for answers and contact information.

Fields marked with * are required

3. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.

* Please do not put credit card information in this form.

Your customer support request has been sent. We will respond as fast as we can.

4. Phone & Chat Support

Country
Language
Phone
Website
Chat
United Kingdom
English
0203 514 8100
United States
EnglishSpanish
800.566.2345888.525.7569
Billing845.664.6186

(Mon-Fri: 9am - 8pm Sat-Sun: 10am - 6pm)

Spanish
888.525.7569
Canada
EnglishFrench
888.766.3163888.525.7573
French
888.525.7573
Australia
English
02 8074 9565
Hong Kong
English
6963 0549 6963 0550
India
English
+1 212 478 0335
Ireland
English
01 526 9772 01 526 9773
New Zealand
English
09 280 5224 09 280 5225
Singapore
English
800 101 3119 800 101 3120
South Africa
English
011 062 3034 011 062 3035
UAE
English
800 035 703491 800 035 703492