ADVERTISEMENT - Frequently Asked Questions - Frequently Asked Questions

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Browse by Topic
aFlights aCar Hire aHotels
aGeneral Enquiries aPayments & Billings aSecured Flight Passenger Data
Q. What is “Low Fare Guaranteer”?
Q. How do I book an infant fare?
Q. How do I select my seats?
Q. What is the maximum number of travellers that I can book online in one reservation?
Q. Can I make a name change to my flights?
Q. How can I get special assistance if I'm disabled or have reduced mobility?
Click here for more Flights FAQs top
Payments & Billings
Q. Somebody from called me and left a voice mail message. Why are you contacting me by phone?
Q. My credit card was charged twice for the same transaction, how can I correct this mistake?
Q. Do you accept debit cards and personal checks?
Q. What credit cards do you accept?
Q. What are your payment rules and requirements?
Click here for more Payments & Billings FAQs top
Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. What do I do if the hotel charges more than the amount in my reservation?
Q. What if I have to cancel my hotel booking?
Q. Do online bookings require immediate payment?
Click here for more Hotels FAQs top
Car Hire
Q. I made a hotel/car reservation online. Do I get a confirmation voucher?
Q. How is the rate guaranteed?
Q. What do I need in order to pick up a car?
Q. Is there a minimum age requirement to hire a car?
Q. Do I need an International Driver’s Permit?
Click here for more Car Hire FAQs top
General Enquiries
Q. Who can I turn to for help once I'm travelling?
Q. What is a Consolidator?
Q. What do I need to know about a “Consolidator Fare”?
Q. Is a member of any reputable travel organisation?
Q. How long has been in business?
Click here for more General Questions FAQs top
Secured Flight Passenger Data
Q. What Passenger data is required?
Q. What is a Redress Number?
Q. If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
Click here for more Secured Flight Passenger Data FAQs top
** Enter Promo at time of check out. Promo code provides £15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.