ADVERTISEMENT - Frequently Asked Questions

FAQ - Frequently Asked Questions about Payments

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Payments & Billings Back to main FAQs page
Q. Somebody from called me and left a voice mail message. Why are you contacting me by phone?
Q. My credit card was charged twice for the same transaction, how can I correct this mistake?
Q. Do you accept debit cards and personal checks?
Q. What credit cards do you accept?
Q. What are your payment rules and requirements?
Q. What are the credit card payment terms?
Q. Do you accept third party credit card payments?
Q. How can I get a refund?
Q. What kind of help can I get from the billing department?
Q. Why do I have to fax copy of my credit card statement?
Q. What charges will appear on my credit card statement for an discounted fare booking? And, how will the charges appear on my credit card statement?
Q. Why does it take longer to refund to my debit card?
Q. Can I use a pre-paid credit card for my purchase?
** Enter Promo at time of check out. Promo code provides £15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.