Due to inclement weather and Air Traffic Control restrictions, customers traveling to, from, and/or via the South region of the Prairie Provinces on December 17-18, 2025 may experience flight delays, diversions, and/or flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through the South region of the Prairie Provinces, Canada are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the weather. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:
Air Canada Porter Airlines Sunwing WestJetDue to the current situation, security measures, and Air Traffic restrictions, customers traveling to, from, and/or via Venezuela on November 24, 2025-January 31, 2026 may experience flight delays, diversions, scheduled flight time changes and/or cancellations.
Passengers traveling to, from, and/or have a connecting flight through Venezuela (all airports) are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the situation. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:
Air Europa Copa Airlines IBERIADue to ongoing infrastructure challenges and recovery efforts caused by Hurricane Melissa, customers traveling to, from, and/or via Jamaica from October 24, 2025 may experience scheduled flight time changes and/or continued flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through Jamaica (all airports) are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the situation. Please use the below links to review their individual policies, to check your current flight status, or you may contact your respective airline directly:
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