Travel Alert – Coronavirus: Advisory and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

For more information on COVID-19, please reference the below links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK
Travel Alert – Porter Airlines: Temporary Suspends Operations from March 21-October 06, 2020

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter Airlines is doing their part by temporarily suspending all flights at the conclusion of the operating day on Friday, March 20, 2020. Porter Airlines has announced they will resume service on October 07, 2020.

To assist our customers in returning home on short notice or If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:
Travel Alert – Virgin Atlantic: Restructuring Plan announced July 14, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, Virgin Atlantic has launched a court backed process as part of a solvent recapitalisation of the airline and holiday business. As part of this restructuring plan, Virgin Atlantic has filed reorganization proceedings under Chapter 15 of the United States Bankruptcy Code on August 04, 2020. Virgin Atlantic will continue to operate all flights during this process.

Customers with future travel on Virgin Atlantic are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

Virgin Atlantic's Press Release:

Following our return to the skies, we’re currently operating our flying schedule from our London Heathrow base, and these flights continue as normal. All upcoming flight and holiday bookings remain valid; Flying Club members can continue to earn and redeem their miles as usual; customers with cancellations can continue to request refunds and these are being processed; and our people are ready to ensure you Fly Safe and Fly Well. If your trip is cancelled as a direct result of the Covid-19 crisis and the global travel restrictions imposed, we will be in touch.

As announced on 14 July, we have taken a big step forward in securing our future, by launching a court backed process as part of a solvent recapitalisation of the airline and holiday business. The approval process is in motion and we expect the recapitalisation to come into effect in September.

The Chapter 15 filing in the United States is a procedural application to allow the US courts to recognise the restructuring process we are undertaking – in this case, the solvent recapitalisation of the airline under English law. Once approved and implemented, our plan will keep Virgin Atlantic flying.

For more information and contact options for Virgin Atlantic, please review the below links:

Virgin Atlantic: Current Announcement Virgin Atlantic: Solvent Recapitalisation Plan Virgin Atlantic: Contacts
Travel Alert – LIAT: Suspended Operations from April 01, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, LIAT has suspended all its operations until further notice. Further information about LIAT’s future will only be available after LIAT’s next Annual General Meeting which has not yet been scheduled.

For more information please reference the below links and continue to monitor LIAT's website and social media platforms for updates:

LIAT: Announcement LIAT: Waiver Policy
Travel Alert – AeroMéxico: Filed for Reorganization Proceedings on June 30, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, AeroMéxico has voluntarily filed reorganization proceedings under Chapter 11 of the United States Bankruptcy Code on June 30, 2020. AeroMéxico will continue to operate all flights (Domestic and International) during this process.

Customers with future travel on AeroMéxico are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

AeroMéxico's Press Release:

We have initiated a voluntary procedure to implement a financial restructuring under the Chapter 11 process in the United States of America. This legal process will not interrupt the airline's operations. We are continuing to fly with enhanced health and safety measures. All tickets, reservations, electronic travel vouchers, and Club Premier Points remain valid and available for use.

Chapter 11 is a commonly used legal process that allows companies to restructure financially and operationally in a court-supervised setting while continuing to operate. In fact, many leading global airlines have used the Chapter 11 process to strengthen their financial situation, and they remain strong businesses serving passengers across the world today. That is what we intend to do – and the ability to continue to serve our customers without any interruption, is why we made this important decision.

For more information and local/international contacts for AeroMéxico, please review the below links:

AeroMéxico: Statement AeroMéxico: Manage your Booking AeroMéxico: Contact Us
Travel Alert – LEVEL Europe: Ceased Operations and Filed Insolvency on June 18, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, LEVEL Europe has filed insolvency and has ceased all its operations. All LEVEL Europe flight reservations have been cancelled with effect from Thursday, June 18, 2020.

***Note: Airline brand LEVEL part of International Airlines Group (IAG) and is STILL expected to operate once COVID-19 restrictions are lifted. LEVEL has transatlantic services from Barcelona–El Prat Airport and long-haul services from Paris Orly Airport.

Customers holding a LEVEL Europe (VK) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no LEVEL Europe staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below link:

LEVEL Europe: Announcement
Travel Alert – TAME: Ceased All Operations on May 19, 2020

Due to financial issues and per the national government of Ecuador through Executive Decree 1061, TAME EP Linea Aerea of Ecuador has ceased all its operations. All TAME flight reservations have been cancelled with effect from Tuesday, May 19, 2020.

Customers holding a TAME ticket (EQ/269): Your booking has been cancelled. At this time, do not go to the airport as there will be no TAME staff to assist you. We will continue to monitor the situation and will advise of any updates received.

For more information, please reference the below link:

TAME: Statements
Travel Alert – Flybe Airlines: Ceased All Operations on March 05, 2020

Due to financial issues and the Coronavirus crisis, UK airline Flybe has ceased all its operations. All Flybe flight reservations have been cancelled with effect from March 05, 2020.

Customers holding a Flybe ticket: Your booking has been cancelled. At this time, do not go to the airport, unless you have arranged an alternative flight with another airline. There will be no Flybe staff at the airports to assist you.

For flights booked on Flybe services operated by airlines franchise partners, Eastern Airways and Blue Islands, these continue to operate and we ask you to contact them directly.

Eastern Airways: customer.support@easternairways.com or on 08703-669100.

Blue Islands customercare@blueislands.com or on 01234 589200.

Some airlines have announced "Rescue Fares" for customers affected. Please use the below airline links to review their current policies, for Flybe's statement, or to monitor the Civil Aviation Authority:

Flybe Civil Aviation Authority TUI Virgin Atlantic

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

Fields marked with * are required

2. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.

* Please do not put credit card information in this form.

* Fareportal provides this functionality pursuant to its legitimate interests in providing quality and timely customer support. This support request will be stored in our US data center and viewed by our customer support teams in the United States or India. Kindly refer to our General Privacy Policy and Sales Privacy Policy which contains other important information about your rights, including your right to object to our data collection practices.

Your customer support request has been sent. We will respond as fast as we can.

To send your queries related to 'Corona Virus', please visit our Corona Virus Alert Page.

The provided booking number is Invalid. Please provide valid booking Number.

3. Frequently Asked Questions

Select a category below for answers and contact information.