Travel Alert – Canary Islands: Volcano Eruption Advisory from September 22, 2021

Due to continued action from the Cumbre Vieja volcano on the island of La Palma and Air Traffic Control restrictions, customers traveling to, from, and/or via the Canary Islands from September 22, 2021 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through the Canary Islands are requested to re-confirm their flights directly with the airlines prior to departure.

La Gomera, La Palma, Tenerife North and South Airports

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to the volcano. Please use the below link to review their individual policies, to check your current flight status, or you may contact your respective airline directly:

Travel Alert – Philippine Airlines: Filed for Reorganization Proceedings

Philippine Airlines management and stakeholders continue to work on a comprehensive recovery and restructuring plan that will enable PAL to emerge financially stronger from the current global COVID-19 crisis.

Philippine Airlines flights and operations will not be affected and PAL plans to increase their international and domestic flights as the market recovers and as COVID-19 travel restrictions are lifted.

Customers traveling on Philippine Airlines are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

For more information and local/international contacts for PAL, or to check your current flight status, please review the below links:

Philippine Airlines: Flight Status Philippine Airlines: Contact Us
Travel Alert – Alitalia: Operational Changes from October 15, 2021

Following the procedure for the sale of the "Aviation" Branch of “Alitalia - Società Aerea Italiana Spa” in extraordinary administration to the fully public owned company Italia Trasporto Aereo S.p.A., the Ministry of Economic Development has authorized Alitalia to stop ticket sales causing flight schedule interruptions starting from October 15, 2021.

As a result, Alitalia is offering passengers holding an Alitalia ticket (055) for flights purchased on all Alitalia Markets:

by and not after August 24, 2021;

• with a travel date from October 15, 2021;

• to/from any destination/origin worldwide:

that have been canceled, the forms of assistance and reimbursement below, of their choice:

- Change of booking to an earlier date on/before October 14, 2021 (final date of return);

- Change of destination with possible fare integration, to travel by October 14, 2021 (final date of return).

Change of destination will only be possible:

• for tickets that are IN ITALY, for destinations that are IN ITALY;

• for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.

- Refund If you are unable or not interested in rescheduling, you can request a full refund, without penalty, of the price at which the ticket was purchased or the residual value of the ticket for the journey not yet made.

Please use the below link to review Alitalia's announcement and full policy. If you are holding an Alitalia flight on another airline's ticket, you may contact your respective airline directly:

Alitalia
Travel Alert – Coronavirus: Advisories and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

Customers planning or scheduled to travel abroad are strongly encouraged to review the "U.S. State Department-Travel Alerts" link below. For more information on COVID-19, testing and restrictions, please also reference the following links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK U.S. State Department-Travel Alerts

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

Fields marked with * are required

2. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.

* Please do not put credit card information in this form.

* Fareportal provides this functionality pursuant to its legitimate interests in providing quality and timely customer support. This support request will be stored in our US data center and viewed by our customer support teams in the United States or India. Kindly refer to our General Privacy Policy and Sales Privacy Policy which contains other important information about your rights, including your right to object to our data collection practices.

Your customer support request has been sent. We will respond as fast as we can.

To send your queries related to 'Corona Virus', please visit our Corona Virus Alert Page.

The provided booking number is Invalid. Please provide valid booking Number.

3. Frequently Asked Questions

Select a category below for answers and contact information.