The South African Airways Cabin Crew Association (SACAA) and the National Union of Metalworkers of South Africa (NUMSA) have announced strike action for November 15, 2019. Customers traveling on South African Airways (SAA) may experience flight cancellations, delays, and/or scheduled flight time changes through November 16, 2019.
Passengers traveling on South African Airways are requested to re-confirm their flights and connection times directly with the airline prior to departure. Customers are requested not to travel to their departure airport unless in possession of a re-booked/confirmed itinerary.
If you need to change your flight or your flight has been cancelled: South African Airways has announced a flexible policy for customers affected or wishing to change their reservations. Please use the below link to review their individual policy or to check your current flight status:
South African Airways: Policy South African Airways: Flight Status
Per the US Dept. of Transportation DOT-OST-2016-0021, all US carriers have been forced to suspend their flight operations between any point in the United States and any point in Cuba, except José Martí International Airport (HAV) in Havana. This suspension will be effective 45 days after the date of this order and will remain in effect until further notice of the Department.
Passengers holding a reservation scheduled between the United States and Cuba are strongly recommended to re-confirm their booking status directly with the airlines prior to departure.
If you need to change your flight or your flight has been cancelled: Some airlines have announced flexible policies for customers affected or wishing to change their reservations. Please use the below links to review their individual policies and updated DOT information:U.S Dept of State DOT Order OST-2016-0021 JetBlue Airways
Due to the current situation in Venezuela and per the US Dept. of Transportation DOT-OST-2019-0072, all US carriers have been forced to suspend their flight operations between the United States and Venezuela.
Passengers holding a reservation scheduled between the United States and Venezuela are strongly recommended to re-confirm their booking status directly with the airlines prior to departure.U.S. Dept of State DOT Announcement DOT Order OST-2019-0072 Avianca Airlines Copa Airlines United Airlines
Due to the impact of Hurricane Dorian, customers traveling to, from, and/or via the Bahamas may experience continued flight cancellations from September 07, 2019 through the upcoming season.
Passengers traveling to, from, and/or have a connecting flight through the Bahamas are requested to re-confirm their flights directly with the airlines prior to departure.
Airports affected by operational conditions: Freeport (FPO); Marsh Harbour (MHH); Treasure Cay (TCB).
If you need to change your flight or your flight has been cancelled: Some airlines have announced flexible policies for customers affected or wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:American Airlines Delta Air Lines KLM Silver Airways
Due to financial issues and lack of liquidity, Peruvian Airlines has been forced to suspend all flight operations until further notice. All Peruvian Airlines flight reservations have been cancelled with effect from Sunday, October 06, 2019.
Customers holding an Peruvian Airlines ticket (P9/602): Your booking has been cancelled. At this time, do not go to the airport as there will be no Peruvian Airlines staff to assist you.
Please use the below link to review current information or you may contact Peruvian Airlines directly at 716 6000 or Av. Pardo 495 Miraflores:Peruvian Airlines: Announcement
After failed attempts to secure long-term financing and in collaboration with the French Civil aviation authority and the administrators appointed by the relevant French Court, XL Airways was unfortunately forced to stop ticket sales as of September 19, 2019. As of Friday, October 04, 2019, the Commercial Court of Bobigny has placed XL Airways in liquidation. From this day, all flights are canceled.
Customers holding an XL Airways ticket (SE/473): Your booking has been cancelled. At this time, do not go to the airport as there will be no XL Airways staff to assist you.
If you have already used the outbound portion of your ticket: Some airlines set up "Rescue Fares" for XL Airways passengers affected. Each company is free of its conditions of eligibility, please review the below contact information and "Rescue Fare" links.
Air Austral: 0825 013 012
LEVEL: 01 86 26 93 00
United Airlines: 01 71 23 03 35XL Airways: Announcement Air Caraïbes : Rescue Fare Air France: Rescue Fare CORSAIR: Rescue Fare French bee: Rescue Fare
After failed attempts to secure long-term financing, Slovenia-based Adria Airways has ceased its operations. All Adria Airways flight reservations have been cancelled with effect from Monday, September 30, 2019.
Customers holding an Adria Airways ticket (JP/167): Your booking has been cancelled. At this time, do not go to the airport as there will be no Adria Airways staff to assist you.
Thomas Cook has confirmed that all the UK companies in its group have ceased trading, including Thomas Cook Airlines.
If you are due to depart from a UK airport with Thomas Cook Airlines, please do not travel to the airport as your flight will not be operating and you will not be able to travel.
Thomas Cook travelers that are currently abroad: The Civil Aviation Authority is assisting customers currently overseas, these repatriation flights will only be operating for the next two weeks (until October 06, 2019). After this date you will have to make your own travel arrangements. For further advice and details of your return journey please reference the "Currently Abroad" link below. **Note that repatriation flights are only available for passengers whose journey originated in the UK.
Customers yet to travel out of the UK or have a return flight after October 06, 2019: All future holidays and flights booked with Thomas Cook are cancelled as of September 23, 2019. The Civil Aviation Authority’s repatriation programme will not include any outbound flights from the UK.
For more information and announcements from other airlines helping to support the Civil Aviation Authority, please review below:Thomas Cook: Statement Thomas Cook: Currently Abroad British Airways EasyJet Loganair Norwegian Air Shuttle TUI Airways Virgin Atlantic
After failed attempts to secure long-term financing, Aigle Azur will suspended their flight operations. All Aigle Azur flight reservations have been cancelled with effect from Saturday September 07, 2019.
For customers holding an Aigle Azur ticket with travel after September 06, 2019: Your booking has been cancelled. At this time, do not go to the airport as there will be no Aigle Azur staff to assist you.
There are four main customer support options, which one works best for you?
Get the help you need online, right now.
Select a category below for answers and contact information.
Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.
* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.
* Please do not put credit card information in this form.
0203 514 8099
Mon-Fri: 24 Hours Sat-Sun: 10am - 6pm(EST))