Travel Alert – East Caribbean: Volcano Eruption Advisory for April 09-11, 2021

Due to the La Soufrière volcano eruption on the eastern Caribbean island of St. Vincent and Air Traffic Control restrictions, customers traveling to, from, and/or via the East Caribbean on April 09-11, 2021 may experience flight delays, diversions, and/or flight cancellations. The ash fall could affect the Grenadines, Barbados, St. Lucia and Grenada.

Passengers traveling to, from, and/or have a connecting flight through the East Caribbean are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to this event. Please use the below link to review more information, to check your current flight status, or you may contact your respective airline directly:

Caribbean Airlines Virgin Atlantic
Travel Alert – Canada: Suspended flights to the Caribbean & Mexico from January 31-April 30, 2021

Following the measures announced by the Canadian government, all airlines have temporarily suspended their flights between Canada and the Caribbean & Mexico for 90 days, as of January 31, 2021.

Several Canadian airlines have announced they will continue to operate flights northbound from the Caribbean & Mexico for two weeks to bring guests already at their destination back to Canada. After this time, these routes will be completely suspended through April 30, 2021.

If you need to change your flight: Many airlines currently have flexible rebooking options that allow changes to your reservation free of charge. For those who have a reservation with any restrictions, the airlines may announce additional flexible policies due to this suspension. Please use the below link to review their individual policies and for current information from the Canadian government:

Canadian Government AeroMexico Air Canada Air Transat Caribbean Airlines Sunwing Swoop WestJet
Travel Alert – Norwegian Air Shuttle ASA: Filed for Reorganization Proceedings on November 18, 2020

Following the government of Norway’s decision to withhold further support from the airline, and the ongoing COVID-19 pandemic, Norwegian Air Shuttle ASA (“Norwegian”) has decided to initiate an examinership process in Ireland relating to its subsidiary Norwegian Air International Limited (NAI), its wholly-owned asset company Arctic Aviation Assets DAC (AAA) and some of AAA’s subsidiaries. Norwegian will continue to operate all flight routes during this process (currently limited to shorter-hauls due to the current travel restrictions) and plans to return to the skies fully once the COVID-19 travel restrictions are lifted.

Customers with future travel on Norwegian are requested to re-confirm their flights and reservation status directly with the airline prior to departure.

On March 11, 2021, Norwegian’s financial reconstruction plan was sent to its creditors and shareholders. If the plan is approved by the Irish and Norwegian courts in the coming weeks, the company can continue the reconstruction processes and initiate a capital raise in April, targeting completion in May 2021. If you have already requested a refund or plan on refunding your ticket(s), please be patient as refunds cannot be processed during these proceedings and we will contact you again once this reorganization is final.

For more information and local/international contacts for Norwegian, please review the below links:

Norwegian: Reorganization Announcement Norwegian: Full Press Release Norwegian: Help and Contacts
Travel Alert – Montenegro Airlines: Ceased Operations from December 26, 2020

Due to the global COVID-19 pandemic causing loss of passenger revenue and its current financial condition, Montenegro Airlines has ceased all its operations. All Montenegro Airlines flight reservations have been cancelled with effect from Saturday, December 26, 2020.

Customers holding a Montenegro Airlines (YM) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no Montenegro Airlines staff to assist you.

For more information, please reference the below link:

Montenegro Airlines: Statement
Travel Alert – Air Transat: Suspends Operations from January 31-June 13, 2021

Following measures announced by the Canadian government, Air Transat has suspended all their regular flight operations from January 31 to June 13, 2021.

If you have an upcoming flight booked, Air Transat currently has a Covid policy in-place waiving their change and cancellation fees. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Air Transat confirmation number handy to look up your reservation.

For more information, please review the below links for Air Transat and the Canadian government.

Canadian Government Air Transat: Manage My Booking Air Transat: Contacts Air Transat: FAQ
Travel Alert – Porter Airlines: Suspended Operations until May 19, 2021

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter will continue aligning its approach with the public health response and government advisories and are actively working to prepare for resumption of service. However, with quarantine measures, customer demand, the continued closure of the Canada-US border and the Atlantic travel bubble which are key factors impacting Porter Airlines to extend their restart date until May 19, 2021.

If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:
Travel Alert – Coronavirus: Advisory and Entry Restrictions by Country

Due to the global Coronavirus outbreak (COVID-19), specific entry restrictions and travel advisories have been enforced. Many airlines have created flexible policies to allow changes to your current flight bookings free of charge. Please visit our dedicated site "COVID-19: Airline Travel Waivers" below to review your airline’s current travel advisories, operational updates, and restrictions due to this pandemic.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

For more information on COVID-19, please reference the below links:

COVID-19: Airline Travel Waivers Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

Fields marked with * are required

2. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.

* Please do not put credit card information in this form.

* Fareportal provides this functionality pursuant to its legitimate interests in providing quality and timely customer support. This support request will be stored in our US data center and viewed by our customer support teams in the United States or India. Kindly refer to our General Privacy Policy and Sales Privacy Policy which contains other important information about your rights, including your right to object to our data collection practices.

Your customer support request has been sent. We will respond as fast as we can.

To send your queries related to 'Corona Virus', please visit our Corona Virus Alert Page.

The provided booking number is Invalid. Please provide valid booking Number.

3. Frequently Asked Questions

Select a category below for answers and contact information.