Travel Alert – United States: Chicago Weather Advisory for June 21-22, 2018

Due to inclement weather and Air Traffic Control restrictions, customers traveling to, from, and/or via Chicago, IL on June 21-22, 2018 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Chicago, IL are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:

Air Canada United Airlines
Travel Alert – France: Air Traffic Control Strike announced for June 23-25, 2018

Due to industrial action by several French air traffic control unions, customers traveling to, from, and/or via France on June 23-25, 2018 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, have a connecting flight through France (all airports), as well as those flying in French airspace, are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:

Aer Lingus EasyJet Eurowings IBERIA Lufthansa Vueling Airlines
Travel Alert – Nicaragua: Managua Civil Unrest Advisory for May 11-June 30, 2018

Due to civil unrest and security measures currently in place in Nicaragua, customers traveling to, from, and/or via Managua may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Managua-Augusto C. Sandino International Airport (MGA) are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:

American Airlines Air Canada AeroMexico Copa Airlines Delta Air Lines United Airlines
Travel Alert – JETGO Australia: Suspended Operations/Filed for Bankruptcy on June 01, 2018

Jetgo Australia has entered voluntary administration (bankruptcy) and suspended all operations as of Friday, June 01, 2018.

Customers holding a JETGO reservation: Your booking has been cancelled. At this time, do not go to the airport as there will be no JETGO staff to assist you. Qantas has set up a hotline number to assist with cancelled flights and other flight options. Please contact Qantas at 1300 659 116.

For more information and contacts, please review the below links:

JETGO Qantas Airways
Travel Alert – South African Express: Suspended Operations from May 24, 2018

South African Airways (SAA) has noted the decision by the South African Civil Aviation Authority (SACAA) to suspend all South African Express flights. The decision to suspend SA Express is based on the audit findings by SACAA on SA Express which among other things relate to safety management processes.

Passengers traveling on South African Express (XZ) or a South African Airways flight operated by SA Express are requested to re-confirm their flights directly with the airlines prior to departure.

South African Airways and SA Express have announced advisories regarding their operation and for assisting passengers who may be affected by this suspension, please use the below links to review current information:

South African Airways SA Express
Travel Alert – NEXTJET: Suspended Operations/Filed for Bankruptcy on May 16, 2018

From Wednesday, May 16, 2018, NEXTJET has cancelled all flights and has filed for bankruptcy. Pending the appointment of a receiver and future decisions of the company, NEXTJET has suspended their flight operations indefinitely.

Customers holding a NEXTJET reservation: Your booking has been cancelled. At this time, do not go to the airport as there will be no airline staff to assist you.

For more information and NEXTJET contacts, please review the below link:

NEXTJET
Travel Alert – PAWA Dominicana: Suspended Operations/Filed for Bankruptcy on May 01, 2018

Due to pending disposition with the Dominican authorities and because of the debt restructuring process, PAWA Dominicana has declared bankruptcy proceedings and has suspended all their flight operations indefinitely.

Customers holding a PAWA Dominicana reservation: Your booking has been cancelled. At this time, do not go to the airport, as there will be no airline staff to assist you.

For more information, contact PAWA Dominicana using the following contact information:

From the Dominican Republic: 829-735-0300, 809-807-6444, 849-410 3535, 849-410-4551

From the USA & Puerto Rico: 844-200-7292

From Curaçao: 599-9-788-7292

`

PAWA Dominicana- English https://pawadominicana.com/en/

PAWA Dominicana- Spanish https://pawadominicana.com/es/

Travel Alert – Brazil: Yellow Fever Advisory

The Brazilian Government and the World Health Organisation are watching this situation carefully and will update areas of risk and recommendations as more information becomes available.

Due to the outbreak of yellow fever in some Brazilian states, some countries are demanding that travellers from Brazil provide evidence of vaccination against the disease upon entry, including Colombia, Costa Rica, Cuba, Ecuador, Nicaragua, Panama and Venezuela. It should be noted that some countries require proof of vaccination from all travellers. We recommend checking individual country entry requirements before travelling by contacting the embassy of each country you intend to visit.

More information regarding yellow fever is available on the Ministry of Health’s website:

Brazil: Yellow Fever outbreak Yellow Fever in Brazil - Alert - Level 2, Practice Enhanced Precautions Security Message for U.S. Citizens: Yellow Fever in Brazil Consulate General of India, Sao Paulo, Brazil : Travel and Security

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

2. Frequently Asked Questions

Select a category below for answers and contact information.

Fields marked with * are required

3. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 0203-514-8095.

* Please do not put credit card information in this form.

* Fareportal provides this functionality pursuant to its legitimate interests in providing quality and timely customer support. This support request will be stored in our US data center and viewed by our customer support teams in the United States or India. Kindly refer to our General Privacy Policy and Sales Privacy Policy which contains other important information about your rights, including your right to object to our data collection practices.

Your customer support request has been sent. We will respond as fast as we can.

4. Phone Support

Country
Language
Phone
Website
United Kingdom
English
0203 514 8100
BillingQuestions related to your credit card charges:

0203 514 8099

Mon-Fri: 24 Hours Sat-Sun: 10am - 6pm(EST))

United States
EnglishSpanish
800.566.2345888.525.7569
Spanish
888.525.7569
Canada
EnglishFrench
888.766.3163888.525.7573
French
888.525.7573
Australia
English
02 8074 9565
Hong Kong
English
6963 0549 6963 0550
India
English
+1 212 478 0335
Ireland
English
01 526 9772 01 526 9773
New Zealand
English
09 280 5224 09 280 5225
Singapore
English
800 101 3119 800 101 3120
South Africa
English
011 062 3034 011 062 3035
UAE
English
800 035 703491 800 035 703492