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FAQ - Frequently Asked Questions about Insurance

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Q. Is it safe to put my personal details online?
Q. Who insures
Q. I’m traveling today; can I get instant coverage and policy documents?
Q. Can I travel without my documents?
Q. When does my coverage begin?
Q. Can I change my policy details?
Q. Do the limits under the policy apply per person or per policy?
Q. Am I covered for holidays in the United Kingdom?
Q. What am I not covered for?
Q. Am I covered to travel in, to or from Cuba?
Q. What happens if my journey home is delayed beyond the insurance period?
Q. Can children travel independently/separately on a Single Trip policy?
Q. What if I have a medical emergency abroad?
Q. Do I have to pay medical expenses and claim them back or will you pay them directly?
Q. What should I do if I require medical treatment in Australia?
Q. Will I be covered for an emergency air ambulance back home?
Q. I am over 64-Can I take out a policy?
Q. I am under 18, can I buy a policy?
Q. I am pregnant-will I be covered for medical expenses?
Q. What is meant by the term UK resident?
Q. I am British but my partner does not have British citizenship, can we purchase a policy to cover us as a couple?
Q. I live overseas. Can I buy a policy?
Q. I am starting my journey from another country, but returning to the United Kingdom after 28 days. Will policy cover me?
Q. How can I pay?
Q. Can I buy this policy to cover a business related trip?
Q. What do I do if I want to cancel my policy after I’ve paid?
Q. Can cancel my coverage?
Q. Can I get anything back if my holiday is cut short?
Q. How can I make a complaint?
Q. What do I do if I have to make a claim?
Q. Who do I talk to if I have to make a claim from abroad?
** Enter Promo at time of check out. Promo code provides £15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.